Shipping Policy

FORTIFY - SHIPPING POLICY

Effective Date: 01.01.2026

1. Applicability & Scope

This Shipping Policy applies to all orders placed on www.fortifyworld.com (“Website”), operated by Fortify Wellness, for activewear, and lifestyle apparel (“Products”) delivered within India and worldwide.

International shipping, where offered, shall be subject to additional terms disclosed at checkout.

2. Order Processing Time

2.1 Standard Products

Orders are typically processed within 2–7 business days from the date of order confirmation.

Processing includes:

Quality inspection
Secure packaging
Handover to the designated courier partner

2.2 Limited-Edition Drops & High-Demand Launches

Certain limited-edition or high-demand products may require extended processing of 3–10 business days, as clearly disclosed on the product page prior to purchase.

2.3 Pre-Order / Backorder Items

For pre-order or temporarily out of stock but available for future dispatch products:

Estimated dispatch timeline(s) will be clearly mentioned on the product page
Dispatch is subject to product readiness

3. Shipping Timelines

3.1 Domestic Shipping (India)

Estimated delivery time after dispatch is 2–7 business days, depending on destination and courier serviceability.

Delivery timelines may vary due to:

Destination PIN code
Courier network availability
Weather conditions
Public holidays or peak-season demand

These timelines are indicative and represent reasonable delivery expectations.

3.2 International Shipping (where available)

Estimated delivery time: 21 business days from the date of order

Customs duties, taxes, and import charges (if any) are the responsibility of the customer

Delivery timelines may vary due to customs clearance procedures.

4. Shipping Charges

Shipping charges are determined based on:

Order value
Delivery location
Applicable promotions or offers

Domestic Shipping (India):

Free Standard Shipping on all orders above ₹1999
Standard Shipping Fee of ₹149 is applicable for orders under the free shipping threshold
Express Shipping charges of ₹299 is applicable for faster deliveries

International Shipping:

Applicable charges will be displayed at checkout based on destination and courier rates.

5. Order Tracking

Once an order is dispatched, customers will receive:

Courier partner details
Tracking ID
Tracking link via email and/or SMS

Tracking information may take up to 24 hours to become active after dispatch.

6. Delivery Attempts & Address Accuracy

6.1 Unsuccessful Delivery Attempts

Courier partners generally make two to three delivery attempts.

If delivery remains unsuccessful:

The shipment may be returned to origin
Reshipment may be subject to additional shipping charges

Refund, if applicable, will be processed in accordance with Fortify’s Return & Refund Policy.

6.2 Incorrect or Incomplete Address

If an incorrect, incomplete, or unserviceable address is provided:

Delivery may be delayed or the order would be cancelled. In such cases of order cancellation, the customer may be notified of the same[AT1] .

Additional shipping charges may apply for redelivery

7. Damaged, Delayed, or Lost Shipments

7.1 Damaged Shipments

If a package is received in visibly damaged condition:

The issue must be documented with clear photos or videos
Fortify must be notified within 48 hours of delivery

Eligible claims will be assessed, and a replacement or refund will be offered as appropriate.

7.2 Lost-in-Transit Shipments

If an order is confirmed as lost by the courier partner:

A replacement will be issued where stock is available

If replacement is unavailable, a refund will be processed as per the applicable policy

7.3 Delivery Delays

Delays may occur due to factors beyond reasonable control, including courier disruptions, weather conditions, regulatory inspections, or public holidays. Fortify will assist customers in tracking and resolution, though delivery timelines may vary.

8. Packaging Standards

Fortify uses secure, tamper-evident packaging designed to:

Protect garment quality and performance fabrics
Preserve product integrity during transit
Withstand standard shipping conditions

Eco-conscious packaging materials may be used where feasible.

9. Customer Responsibilities

By placing an order, customers agree to:

Provide accurate and complete delivery information
Track shipments using the provided tracking details
Be available during delivery attempts
Inspect packages upon receipt
Report damage or discrepancies as early as possible, within the stipulated timelines.

10. Company Rights

Fortify reserves the right to:

Refuse delivery to locations deemed unsafe or unserviceable
Cancel orders due to logistical, operational, or force majeure reasons
Modify shipping charges or timelines prospectively, without affecting confirmed orders.

11. Governing Law & Jurisdiction

This Shipping Policy shall be governed by and construed in accordance with the Indian laws.

The Courts at Gautam Budh Nagar (Noida), Uttar Pradesh shall have exclusive jurisdiction.

12. Contact & Support

For shipping-related queries, customers may contact: