Return Policy

FORTIFY - RETURN, EXCHANGE, REFUND &

CANCELLATION POLICY

Effective Date: 01.01.2026

1. Applicability & Scope

1.1 This Return, Exchange, Refund & Cancellation Policy (“Policy”) applies to all purchases made on www.fortifyworld.com (“Website”), operated by Fortify Wellness, for activewear, and lifestyle apparel (“Products”) delivered within India (domestic orders).

This Policy does not apply to purchases made through third-party marketplaces, offline retail partners, or bulk/corporate orders unless expressly stated.

1.2 Orders delivered outside India are accepted at the customer’s discretion and are governed by this Policy only to the extent expressly stated. Returns, exchanges, and reverse pickups are not available for international orders, except where a product is received in a damaged, defective, or incorrect condition, as verified by Fortify Wellness. International shipping charges, customs duties, import taxes, and any other cross-border fees are non-refundable, and Fortify Wellness shall not be responsible for delays, refusals, or non-delivery arising from customs clearance requirements or local regulations in the destination country.

2. Order Cancellation

2.1 Customer-Initiated Cancellation

• Customers may request free cancellation within 2 hours of placing the order.
• No cancellation of an order is permitted beyond the free-cancellation period.
• All cancellation requests must be submitted by emailing help@fortifyworld.com with the Order ID and registered contact details.

2.2 Non-Cancellable Orders

Orders are not eligible for cancellation once processing has commenced for any of the following categories, where clearly disclosed on the product page before purchase:

• Limited-edition or exclusive product drops
• Customised or made-to-order products
• Products marked as “non-cancellable”
• Sale or promotional items

If part of an order has already been dispatched, modification will not be available for the remaining items.

2.3 Cancellation by Fortify

Fortify reserves the right to cancel an order, in full or in part, due to:

• Product unavailability or inventory issues
• Quality control failure prior to dispatch
• Invalid or incomplete delivery details
• Payment failure or gateway errors
• Suspected fraudulent or high-risk transactions
• Force majeure or operational constraints

In such cases, customers will be notified via email within 72 hours, and a full refund for the cancelled portion will be initiated.

2.4 Refund for Cancelled Orders

Approved cancellations will be refunded through the original payment method within 5–7 business days, subject to bank or payment gateway timelines.

Shipping charges, if any, will be refunded only if the order has not been dispatched.

3. Returns & Exchanges

3.1 Eligibility for Returns / Exchanges

Fortify accepts returns or exchanges for eligible apparel products within 7 days of delivery, provided all the following conditions are met:

• The product is unused, unworn, unwashed, and unaltered
• No odour, sweat marks, stains, makeup, deodorant, or damage are present
• Original tags, labels, hygiene stickers, and packaging are intact
• Proof of purchase (order ID / invoice) is provided
• The product passes objective quality inspection upon return

Returns or exchanges that do not meet the above conditions may be declined.

3.2 Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange, except in case of manufacturing defects or incorrect delivery:

• Used, worn, or washed products
• Products without original tags or packaging
• Customised or made-to-order products
• Accessories
• Intimate wear and hygiene-sensitive apparel, including but not limited to sports bras, inner shorts, compression inner layers, base layers, and similar products, except in case of manufacturing defects or incorrect delivery
• Sale or discounted items, where clearly disclosed as non-returnable prior to purchase
• Products damaged due to improper handling post-delivery

3.3 Exchanges

One exchange per order is permitted, subject to product availability.

Exchanges may be requested for a different size of the same product or for a replacement in case of defect(s) or incorrect item(s).

If the requested exchange is unavailable, a refund will be processed as per this Policy.

3.4 Return / Exchange Process

To initiate a return or exchange:

• Submit a request via the designated return/exchange link or by contacting customer support at help@fortifyworld.com
• Securely pack the product with all original tags and packaging

Reverse pickup will be arranged where serviceable, or drop-off instructions will be shared.

Returned items will undergo quality inspection upon receipt.

Approved exchanges will be shipped within 3–5 business days after inspection.

4. Damaged, Defective, or Incorrect Products

If a product received is incorrect or in a damaged or defective condition, the issue must be reported within 48 hours of delivery by emailing help@fortifyworld.com, along with clear photos and videos of:

• The product
• Packaging condition
• Product tags
• Invoice / Order ID

Manufacturing defects discovered after first use may be reported within 72 hours of delivery, subject to verification.

Upon validation, Fortify will offer a replacement, exchange, or refund, depending on availability of the product.

5. Quality Inspection

All returned products are subject to objective quality inspection based on standard apparel hygiene and quality norms.

Returns may be rejected if inspection reveals:

• Signs of use, washing, or wear and tear
• Odour, stains, or fabric stretching
• Missing tags or altered packaging
• Damage inconsistent with the reported issue

If a return is rejected, the reason will be communicated, and the product may be shipped back to the customer.

6. Refund Policy

6.1 Refund Eligibility

Refunds are processed only when:

• An approved exchange or replacement is unavailable
• A damaged or incorrect product cannot be replaced
• An order is cancelled within 2 hours from the time of placing the order
• An order is returned to origin due to courier failure

6.2 Refund Method & Timeline

• Refunds are processed through the original payment method or as store credit, if chosen by the customer
• Refund process is initiated within 5–7 business days after the return request is approved
• Actual credit timelines depend on banking and payment gateway processes

7. Chargebacks & Abuse Prevention

In case of chargebacks or payment disputes:

Fortify may submit relevant order, delivery, and communication records to the payment provider.

Repeated or fraudulent disputes may result in account restrictions or refusal of future service(s).

8. Customer Responsibilities

Customers agree to:

• Provide accurate contact and delivery details
• Review product details and size charts before purchase
• Raise return or defect requests within stipulated timelines
• Preserve original packaging and tags until return eligibility is confirmed
• Cooperate with pickup attempts and verification requests.

9. Grievance Redressal

Email: help@fortifyworld.com

Customer complaints will be acknowledged within 48 hours and resolved within 30 days, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

10. Governing Law & Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Courts at Gautam Buddha Nagar (Noida), Uttar Pradesh shall have exclusive jurisdiction.

11. Policy Updates

Any changes to this Policy shall apply prospectively and shall not affect orders already placed.

12. Statutory Rights

Nothing in this Policy limits or waives any statutory rights available to consumers under applicable Indian laws.