FAQs

We’re sorry if something's missing from your order, but don't worry, it could be because we've only shipped part of your order, and the rest of your order will arrive a few days later, let you know some of your order is out of stock, please let us know so we can look into this for you.

All claims for orders missing an item(s) must be made within 7 days of the delivery date.

The delivery date you see after the order confirmation is provided is based on factors like your address, the seller's address and the time needed by delivery partners to process and ship your order. Due to these factors, they do not have the option to change the delivery date and have it reach you earlier. However, you can track your order and its movement easily from the website.

No, a cancelled order can not be reinstated.

Earlier there were multiple GST rate slabs like 0%, 5%, 12%, 18% and 28%. Now they’ve been streamlined to 5%(merit rate), 18%(standard rate) and 40%(luxury goods). The new GST rates will be effective from September 22, 2025, with the exception of tobacco products.

It may take up to 2 hours for your order confirmation message to arrive via email or SMS. If the order-related transaction is unsuccessful, your refund will be initiated in 30-60 minutes. You can track your refund status by visiting the Fortify account's 'Orders' section and selecting the product.

Place a return request in the Order page. You will get an option to choose refund/replace/exchange as per our return policy.

Payment mode: Prepaid

1. Back to source - Refund will be processed to the payment mode(Debit/Credit card, NEFT, UPI) used to pay for the order

2. Bank account (IMPS/NEFT) - Refund will be processed to bank account for which bank details have to be shared

Once a return is requested, the pickup address cannot be changed. You can cancel this return request and create a new one with the updated address.

No, If the delivery partner is out of station to deliver your product, you can not cancel your product, After reciveing the product, you can requst return through your account order section under Fortify policy.

This may be due to:
a) Your product being already out of the return policy period
b) The product belongs to the no returns category. For more details, kindly check the product policy details on the product page

You will recive a email & SMS with the details of your return.

Delivery partners make sure that the delivery is re-attempted the next working day if you can't collect your order the first time. Overall, they make a total of 3 attempts to deliver an order.

Delivery partner usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support at 9667740994 so that we can look into it.

Orders will be delivered around the date you see on the product page for your location based on your select pincode.

In the unlikely event of an item being defective, you can easily request a return 7 days as per the returns policy of the product through the ‘Orders’ section of your Fortify account.

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your Fortify account without any hassles once this is done.

In the event that the delivery of your order is delayed, a new delivery date will be communicated to you via SMS/email. Additionally, you can access your Fortify account 'Orders' section to view the new delivery date and order status.

You can choose to pay for your order on Fortify with any Visa, MasterCard or Dines club.

You can choose to conveniently pay for your order using any of the following methods:

Cash on Delivery
Net Banking
Paypal

Visa, MasterCard and American Express Credit or Debit cards issued in India and 21 other countries.

For payments made through cash/POS, you can choose any of the below refund modes in case you return the item:

1. PhonePe wallet

2. NEFT or bank transfer (update your bank account details when you choose this option). For payments made from any other source, the mode of refund will be the same as the payment source.

The return request may get rejected from the seller during the process of the request validation. For more details, please refer to the communications via SMS/Email.